Return & Refund Policy

We accept returns in the following cases:

✅ You received a damaged or defective product
✅ You received a wrong item
✅ The product is not as described on our website

Important Conditions:
• Products must be unused and in original condition
• All tags and packaging must be intact
• Return requests must be raised within 7 days of delivery
• Original proof of purchase is required

Your satisfaction is our priority, and we make the return process simple and transparent.

For health, safety, and fairness reasons, we cannot accept returns for:

❌ Products that are used or damaged after delivery
❌ Items purchased under clearance, sale, or final offers (unless defective)
❌ Personal care or hygiene products (due to safety concerns)
❌ Customized or personalized items
❌ Products without original packaging

These exceptions help us maintain quality standards and fair pricing for all customers.

Initiating a return is simple and straightforward:

Step 1: Email us at [email protected] with:
• Your Order ID
• Clear images showing the defect or issue
• Detailed reason for return

Step 2: Our support team will review your request within 24–48 hours

Step 3: If approved, we'll provide detailed return instructions

Step 4: Pack the item securely with all original packaging

we're committed to making this process as smooth as possible for you.

Once we receive your returned item:

🔍 Inspection Phase:
• We carefully inspect the returned product
• Verify it meets our return conditions
• Check for original packaging and tags

💰 Refund Timeline:
• Approved refunds processed within 5–7 business days
• Issued to your original payment method
• You'll receive confirmation email upon completion

⏱️ Processing Times:
• UPI Refunds: 1-3 business days
• Card Refunds: 5-7 business days
• Wallet Refunds: 1-2 business days

We ensure transparent communication throughout the process.

If you haven't received your refund yet:

Step 1: Check your bank or payment account again
Step 2: Contact your bank - processing times may vary
Step 3: Still no refund? Email us at [email protected]

Common Reasons for Delays:
• Bank processing times (especially on weekends)
• Incorrect account information
• Payment gateway delays
• Bank security checks

we'll work with you to resolve any issues promptly.

We offer exchanges for:

🔄 Defective or damaged items
🔄 Wrong size or color (based on your original order)
🔄 Items not matching the description

Exchange Process:
1. Contact us with your Order ID and issue description
2. we'll verify product availability for exchange
3. If available, we'll process the exchange immediately
4. You'll receive tracking information once shipped

Note: Exchanges are subject to product availability. If your desired item is out of stock, we'll offer a refund instead.

Return Shipping Guidelines:

📦 Our Responsibility (Wrong/Defective Product):
• We cover complete return shipping cost
• Free pickup arranged from your location
• Prepaid shipping label provided
• Quick resolution within 24 hours

📦 Customer-Initiated Returns (Size/Change of Mind):
• Return shipping cost is customer's responsibility
• Use trackable courier service only
• Share tracking details with our support team
• Ensure original packaging is intact

🚚 Recommended Couriers:
• Delhivery • DTDC • Blue Dart
• Any reliable trackable service

💡 Important: 
• Returns without tracking won't be accepted
• Use insured shipping for high-value items
• Contact us before shipping for approval
• Refund processed after we receive and verify the product